SHIPPING POLICY

Our goal is to make your sauna buying experience easy, efficient and educational. Our promise is to ensure your total satisfaction. 

Shipping damage claims are rare, but they do happen. In the event of shipping damage, we will promptly replace or fix the damage without delay. Should you need to return an item to us, please note our Cancellation and Return Policy below:

Visible Loss or Damage
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and should be noted on the delivery receipt and signed by the carrier’s agent (driver).

Concealed Loss or Damage
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit, it is possible to damage the contents of the boxes without damaging the boxes.  If such a situation occurs it is important to contact us immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save the packaging that the damaged merchandise arrived in. You must open all received boxes and inspect products for concealed damage within 5 business days of delivery.

Most likely the driver will not be able to wait while you open the boxes.  If that is the case, please note, “Possible Concealed Damage” on the delivery receipt.

Receiving Your Shipment 
When receiving your shipment it is important to do the following:

1. Your shipment will consist of a number of individual boxes placed on a single pallet. The pallet will need to be separated to be unloaded. Your sauna will be shipped with lift gate service with a scheduled appointment for delivery. The driver will move your sauna off of the truck.
2. Check the shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific.
3. Boxes that have been dropped may not show obvious signs of external damage. You may want to open these specific boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open specific boxes.  If this is the case, please note, “Possible Concealed Damage” on the delivery receipt.  Open the boxes as soon as possible, but not later than 5 days after the delivery, to inspect for damage.

Refusing a Freight Shipment and Freight Carrier Fees
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call our service department at 855-427-2862 option “2” before refusing any shipment.

Please note that any additional freight carrier’s fees such as re-delivery are the responsibility of the customer unless otherwise noted on your order. Lift-gate service and delivery notification are standard with all orders. If additional services are requested by you and billed to us, all such fees shall then be re-billed to your credit card. If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier. In such cases, all storage fees are the responsibility of the customer and shall be billed to your credit card.

CANCELLATION AND RETURN POLICY

1. If an order is canceled prior to shipment, payment will be fully refunded. Note that we consider your product to be “shipped” when a Bill of Lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below.
2. All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please call 855 427 2862 to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To receive a credit or replacement unit, we must first have a chance to receive and completely inspect your return.
3. Per our “30 Day Risk-Free Return Policy” returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging, and with all original product manuals. After the product is received, inspected and verified to be in “like new” condition, a full refund will be provided on the product purchase price minus any original shipping charges and minus a 25% restocking charge. For products sold with a “Free Shipping Promotion,” the actual freight cost to originally ship the product will be deducted from your refund.
4. If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 3 above shall be applied.
5. Most products come with a manufacturer’s warranty which is located in/on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer’s warranty.
6. Custom orders, private label or non-standard sauna models are non-refundable.

Buyer’s Guide

HOW TO CHOOSE THE RIGHT SAUNA FOR YOU?

With our fast-paced life, it is very hard to keep track of our health. More often than not we tend to take our health for granted.  We forget that health is wealth.  As cliche as it may sound, we need a sound mind and body so we can carry on our day to day tasks and make the right choices.

Realizing how important it is to stay healthy, you have decided to buy your very own sauna.  Sounds fun right? However, there are just so many choices in the market.  Choosing the sauna that best fits your home and your lifestyle is a tricky business.

Keeping your best interest in mind, My Sauna World has compiled a list of questions to ask when buying your very own sauna.

Which is best a traditional sauna or an infrared sauna?

In choosing the sauna type, it best to consider how much heat do you want.

Traditional saunas often have electric and wood-burning heaters.  These heaters can provide a maximum temperature of 195 degrees within 25 to 35 minutes.  The heat of a traditional sauna will loosen tight and tensed muscle and help you lose some weight. 

Infrared, on the other hand, mimics the sun’s heat. Carbon and Ceramic Far Infrared can generate heat up to 140 degrees in just ten minutes.  Infrared heat travels deeper into our skin which leads to better blood circulation and cell regeneration.

If I choose a TRADITIONAL sauna, which is better? An electric heater or a wood-burning heater?

If convenience is what you are after, then an electric heater is the best way to go.  It can be installed in a corner in your basement or even hung it on the wall.  With a flick of a switch, an electric heater will automatically heat your sauna. Some electric heaters in the market can heat up your unit in a matter of minutes.  And if you are after a little bit of steam, splashing water on the rocks will give you a satisfying sizzle.  

Now if you are the type who wants relaxation while entertaining friends then a wood burning stove is the best option.  These wood burning heaters are made to heat up larger space like a barrel sauna.  Wood burning saunas may take some time to heat up but the result it delivers is definitely worth it.  

Another consideration in choosing a wood burning sauna is the installation kit.  An installation kit is an important component in fully enjoying your wood burning heaters.  It makes your sauna experience safer and protects you from hazardous smoke.  It also helps maintain a properly working heater.

An outdoor or an indoor sauna?

Well, it all depends on the space that you have.  An indoor sauna can easily fill a corner in your house or inside your bathroom while outdoor saunas are best if you have a patio, backyard or pool area.

What type of wood finish should I pick?

Most saunas in the market offer a variety of choices when it comes to wood finishes. Most popular ones are the following:

Hemlock Wood: This wood is light reddish brown in color with lines and edges that are perfect to make your sauna elegant.  Hemlock is a popular manufacturer çhoice because it toughens with age. It is very durable and resistant to stains and mildew

Cedar: This wood is also one of the most sought-after wood due to its aromatic properties.  It is also natural repellant in stains, mildew, and moths.  It has a reddish - brown color making it a stylish addition to your home.

Nordic Spruce: This wood comes from one of the oldest trees in the world.  It is known for its durability and resistance against stains.   It is ideal for people with wood sensitivity because of its hypoallergenic properties.